Overall: 6/10 Good
The Hyatt is a nice and mostly convenient place to stay in Columbus, if not a bit desolate.
The hotel is in a very convenient location, in downtown Columbus. I particularly found it extremely well placed as I was fencing in the Greater Columbus Convention Centre, which is right beside the hotel, and accessible through a hallway connecting the two. However, the hotel is in a somewhat desolate area. There are restaurants a few blocks away but nothing really nice right beside the hotel. There seemed to be nothing of interest around the hotel. Then again, Columbus is a pretty desolate city.
Customer Service: N/A
I can’t say much about customer service since I didn’t really pay attention to it.
The Hyatt offers all of the generic amenities that we expect of our hotels now: room service, a gym, etc. However, parking is a mess. It’s located a distance from the hotel, and it takes twenty minutes for somebody to get the car and drive back to the lobby to load your luggage.
The interior of the hotel is very nice and grand and clean. The rooms are well maintained and the bedding is extremely comfortable. It’s a shame that the view is not incredibly nice; we got a room with a view over a barren field of railway tracks, but I guess it really depends on what room you’re in.
We were able to get a reasonably good price for a room there.